Frequently Asked Questions

Here are some answers to popular questions about our brand and products. Looking to get in touch or have other questions not listed? Contact us here

Shipping & Delivery

  • India Orders: Dispatch time as mentioned on the product page plus 7–10 working days.

    International Orders: Dispatch time plus 7–10 working days. Timelines exclude Sundays and public holidays.

    Delays may occur due to handcrafted production processes or unforeseen circumstances. Customers will be informed accordingly.

  • Shipping rates can vary depending on your region and are calculated at checkout.

    Here are the full details of our Shipping Policy.

  • Shipping within India is free. International shipping is free for orders above INR 40,000. Orders below INR 40,000 incur a shipping charge of INR 2,000.

    Duties and taxes for international orders are payable by the customer at the time of delivery. Failure to pay duties may result in non-delivery without refund.

  • Yes, we ship our products all over the globe.

    International shipping is free for orders above INR 40,000. Orders below INR 40,000 incur a shipping charge of INR 2,000.

    Duties and taxes for international orders are payable by the customer at the time of delivery. Failure to pay duties may result in non-delivery without refund.

Payments & Safety

  • All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.

  • Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.

    Learn more about our store's safe checkout experience (powered by Shopify) here.

  • For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.

  • We accept payments from major credit card companies like Visa, Mastercard, and American Express.